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Ariens Lawn Mower

The users of Ariens lawnmowers are quite an agitated group, not without reason though. Most of their complaints about Ariens fall on deaf ears. Hence, you need to be aware of the pros and cons.

The displeasure of Ariens owners does not result from unconcern regarding their complaints alone - most people feel that Ariens web site does not have enough information about its own product line! The information about each of the products is only around three or four sentences, which is far from sufficient by any standards. Hence, due to lack of adequate publicity, the sale of products is considerably low.

The reputation of Ariens mower is quite a blemished one, owing to never-ending complaints of the users as well as product recalls. Obviously, all this gets a bad name for the Ariens lawn mower company as a poor manufacturer. Of late, the Consumer safety products commission has issued instructions to Ariens for the recall of a number of sold products, based on the complaints of the harried consumers.

On the latest orders of Consumer safety products commission, 17 models of Ariens lawn-owers were recalled. The main concern behind this was the questionable safety and their likelihood of hurting either the user or even an unsuspecting onlooker.

Though lately no complaints were received by the commission about any injury, nevertheless, the recall order was issued as a safeguarding measure. The root cause of this problem was the cracking plastic components of the lawn mowers, when they were struck by particles that the blade threw around. The parts wee expelled so unexpectedly from the lawn mower that the possibility of injury to someone could never be ruled out completely.

No wonder then that a total of nearly 8000 mowers were recalled!

• Complaints about Ariens almost ‘topped the chart’ of Consumer complaint sites. Most of the complaints by and large were about the following:

1. Non-availability of parts: Even after spending handsome amounts on the purchasemost owners were apprehensive of long time use of these machines, basically because their parts were not easily available. This was reported by a number of persons who were using them.
2. Lack of complete information: The Ariens web site boasts of business in many countries, but does not provide a complete list service centers in the US itself. Moreover, the site states the local dealer to be the best places to approach for parts, but there are no addresses of any of the dealers.
3. No standardized parts: The non-availability of the spare parts added to the woes of existing users. Consumers complained Ariens products almost became useless when their parts broke down.

Just as contented customers are excellent sources of good advertisement, discontented customers bring in negative publicity – any existing or past user who says that he will never ever purchase Ariens gardening products again affects the choices of many known people, who could otherwise be potential users!

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